Saturday, February 14, 2009

The Politics of Office Management

Office management has been portrayed in every imaginable way on television and in the movies, from the situational mix of drama and comedy on “Ally McBeal” to the overtly preposterous and over the top hijinks depicted on NBC’s “The Office”. Of course, the mundane reputation of typical office life is ripe for satire, as evidence by the sheer number of entertainment mediums in which it often serves as the basis for the humor to follow. In real life, offices aren’t any more void of humor, drama or even danger than any other working environment, though danger can manifest itself in the most peculiar of ways.

Most managers are familiar with what’s commonly referred to as “office politics”. A decidedly negative term, in it’s simplest form office politics refers to the gamesmanship, back door agreements and understood but seldom spoken of methodologies behind the decision making and resulting actions that get things accomplished. A greasing of the wheels, so to speak. For non managerial employees and personnel managers, however, office politics has an entirely separate meaning.

Managing people and being managed by people can be difficult on both ends of the spectrum. Some employees consistently perform and take their duties seriously. Some even manage to do so while remaining personable and without contributing to the negativity that almost always seems to exist in an office environment. Conversely, managers sometimes show favoritism where it’s rarely deserved based on non work related criteria. This doesn’t have to be anything blatant, such as an office affair that results in an unexpected promotion. It can be as simple as a manager finding more commonality with an employee whose background more closely resembles their own and letting it affect the way in which they treat that employee versus other staff members.

In truth, the best way to deal with office politics is to refuse to be involved. Easier said than done, this can be difficult as part of the human condition is to gravitate toward those we feel comfortable with and react less favorably toward those we don’t. From both a managerial and non managerial perspective, however, this can be avoided.

Good office managers think positively, as do good employees. An office manager who looks at every staff member as someone with unique strong points and the potential to contribute in a meaningful way, and more importantly treats his or her employees with that attitude in mind, is likely to develop better working relationships that result in a staff who performs with a common goal in mind. This can have a profound effect on office harmony and the general attitude of the work environment. Likewise, employees who give their supervisors the benefit of the doubt and view them as a resource who can help them reach their goals, be they advancement or appreciation, will elicit a better response from their managers. For both sides, being a dedicated hard worker doesn’t hurt either.

Unfortunately, not all employees or managers are cut out for every environment. Some simply make a poor fit while others would make a poor fit no matter where they end up because creating conflict is part of their personality. By fostering a work environment where all are treated with equal respect and the efforts of both sides are recognized and appreciated, however, people such as these won’t find the fuel they require to keep the fires of office politics burning.


Shay Rosen

Thursday, February 12, 2009

10 Reasons Why Office Managers Love Leonardomd

In today’s fast-paced and complicated healthcare world, the Office Manager is the vital link to successful medical practice management. Often someone who is expected to plan and coordinate the delivery of healthcare for the practice, the Medical Office Manager must be ready to take on new technology, evolving laws and regulations, and work with other staff to adopt new care models when needed.

None of this is easy, of course. And that’s why Medical Office Managers love LeonardMD Medical Practice Management Software. Because it’s a technology solution developed with Office Managers in mind.



  1. You can run the entire office from any computer anywhere with LeonardoMD’s web-based medical practice management software and electronic health record. Use internal messaging to communicate with the whole office.



  2. The entire office’s workflow is streamlined with full integration of patient and provider scheduling, clinical charting and billing.



  3. Eliminate the paper stacks and time-consuming data entry with an electronic superbill.



  4. Affordable monthly subscription fee allows full access to all the benefits of this comprehensive medical practice management system.



  5. An easy-to-use interface allows users to schedule patient appointments, send messages, set reminders and assign tasks to others.



  6. Individual users work from a personalized home page containing their most frequently used tasks and functions. Each user has a unique login and password.



  7. Track provider schedules and patient visits.



  8. No need to install software or manually update anything, ever.



  9. Be secure. Your information, data, and customized settings are on secured private servers with full data redundancy and backup.



  10. Personalized training. A consultant who is an expert in your field will guide you through every step of set-up and implementation. And if you need help, training, or support several years from now, they’ll be there for you too.
Amber Scott

Tuesday, February 10, 2009

Putting Your Money Where Your Mouth Is: Why Dental Office Management is Such a Hot Career

There are many different career paths in the dental field today. Choices include a wide range of positions, such as: hygienist, assisting, and lab technician.

Yet perhaps no other career in the dental profession is more accessible and exciting than that of the office manager. The dental office manager works much like the conductor of a large orchestra -- his/her job is to organize the many different aspects of a dental practice into one cohesive unit. This person serves both the patient and the dentist, and is able to juggle both responsibilities equally well.

The dental office manager is usually the first and last person to meet and greet the patient. He/she registers patients, arranges laboratory and hospital services, schedules appointments, verifies payment information, protects patient privacy, and even processes insurance claims. Serving as the face of the practice and being actively involved in the healthcare of others is one of the most enjoyable facets of this line of work.

A dental office manager also enjoys the opportunity to assist the dentist(s) in maintaining a well-organized, cost-effective practice by handling the day-to-day operation of running an office. He/she may oversee personnel issues, handle payment and billing duties, maintain accurate and complete patient records, as well as, an equipment and supply inventory. Helping an office to run smoothly and effortlessly in order that all staff can perform their job well can be a rich and satisfying experience.

Choosing a career in dental office management provides many opportunities to use a cross-section of skills, such as, effective multitasking, communicating with diverse groups of people, and team leadership. Entering this field can be a quick and easy mission with the right training and assistance from a qualified learning institution.

Get ahead of the game by choosing dental office management today. Most entry-level positions enjoy salaries that start around 23,000 and a job growth that continues to rise at a steady rate. There's never been a better time than now to explore a rewarding career in dental office management.

Cathy Warschaw

Cathy Warschaw, Director of the Warschaw Learning Institute provides an online multicultural dental front office course, HIPAA, telephone training and eBooks on team building, managerial, customer service, and marketing at www.WarschawLearningInstitute.com

Sunday, February 8, 2009

Wisdom to Chew On: Getting Ahead in Dental Office Management

Have you given much thought to what lies beyond tomorrow? Well now is the time to take action in order to get ahead of the competition.

Many experts are reporting that the competitive nature of the job market continues to grow and is forcing job seekers to develop an extra edge to stand apart from the crowd. What will your edge be?

Dental office management is a rapidly growing field that offers a strong potential for career growth. Many people, however, will begin their dental office careers as a receptionist or other front desk worker because they lack the skills necessary to jump right in as an office manager.

Office managers enjoy not only higher salaries, but also greater responsibility and independence than front desk workers. They are the team leaders that keep the office running smoothly with their organizational and communication skills.

You may now be asking yourself, "What can I do to get the edge I need to reach office management?" The answer is simple -- don't delay in learning the skills today that open the doors of tomorrow.

Develop skills right now such as: dental terminology, interpersonal communication, appointment scheduling, and insurance processing, just to name a few. These are the kinds of capabilities that employers in dental office management are searching for in potential employees.

Study in a dental office management program right from the comfort of your own home. In a very short time, you will gain a valuable education that will place you teeth and gums above the competition.

After all, you used to believe that visiting the dentist was painful; well now you realize that it doesn't have to be anymore.

Cathy Warschaw

Cathy Warschaw, Director of the Warschaw Learning Institute provides an online multicultural dental front office course, HIPAA, telephone training and eBooks on team building, managerial, customer service, and marketing at www.WarschawLearningInstitute.com

Friday, February 6, 2009

Management Tips for Office Managers

In today's high-paced, competitive workforce an effective office manager is key to successful business operation. As an effective office manager you need to understand your role, and your key objectives.

The key responsibility of any office manager is to ensure the smooth operation of day-to-day business. There are three levels required to accomplish any large task (like running an office)

  1. Strategic Planning and Monitoring
  2. Tactical Planning and Monitoring
  3. Execution of the Plan

An Office Manager is a tactical manager. As a tactical manager you normally have the following key responsibilities.

  1. Understand the strategic plan. This is harder than it sounds. It is not always easy to get a clear vision of your objectives from your leadership team. Keep asking for it until you get it, and accept and understand that you may never get a clear answer on this. Ask how your performance will be measured. If you can't get a straight answer on the objectives, you can often figure them out by what you are being measured on. Strategic planners measure their staff on things that reflect what they want done. Your real objective is to meet not just the measurements, but also to meet the intent of the measurements.
  2. Communicate your objectives. Start by writing down your best interpretation of what you think you are supposed to accomplish. Always pick 2 or 3 key objectives for the year. Communicate them to your boss (this is what I'm planning to do, tell me if you want any changes) Communicate them to your team. Don't wait for your boss's approval (unless additional spending is required).Start. If your boss disagrees, then make the necessary course corrections. Show some initiative. This is your team. If you're struggling with where to start suggest looking at ways to reduce office costs and ways to improve making accurate time estimates and meeting them. The main thing is that you put together a plan and show that you have an organized direction. Tactical managers must be able to organize details and turn objectives into plans.
  3. Motivate your team. Tell them what the objectives are. Tell them what they will be evaluated on. Ask them for ideas on how to accomplish the objectives. Listen to them. Whenever possible give people credit for their ideas. Whatever you do, don't try to keep all the planning to yourself. The more you modify your plans with the ideas of your team, the more cooperation you will get in achieving them.
  4. Monitor progress, communicate progress and deviations, and make course corrections. Your leaders want measurements. It's the only way they know something is happening.

Understand the strategic plan, communicate your objectives, motivate your team and measure your progress.

Daryl Cowie

Daryl Cowie has shared management tips with 1000s of people in over 30 countries around the world. His mission is to help you and your company turn business opportunities into business realities.
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